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Porchlight for Communities

Terms of Service

Version 1.0 (2026-06-21) · Effective June 21, 2026. These Terms of Service (the “Terms”) are a binding agreement between the community or organization that registers for the service (“Customer,” “you”) and Levelbrook Consulting, which operates Porchlight (“Porchlight,” “we,” “us”). By creating an account, clicking “I agree,” or using the service, you accept these Terms and our Privacy Policy and Data Processing Addendum, which are incorporated by reference. If a separate written agreement is signed between you and us, that agreement governs where it conflicts with these Terms.

1. Definitions

  • Service — the Porchlight web application, including the resident interview app, coordinator dashboard, and family relay, and any related features, APIs, and documentation.
  • Customer Data — all content and information submitted to or generated in the Service for you, including resident audio recordings, transcripts, AI-generated summaries and highlights, resident profile facts, family messages and contact details, and your account information.
  • Authorized Users — your staff and representatives you permit to access the Service, and the residents and family members you connect to it.
  • End Users — residents and family members who interact with the Service through links and codes you provide.

2. The service

Porchlight is a web-based, AI-guided life-story interview and family-connection platform for assisted-living and senior-care communities. It is provided as a subscription under a per-community agreement. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription, subject to these Terms.

3. Accounts and eligibility

Staff accounts are for authorized adult representatives of the Customer (such as an activity director or executive director). You must provide accurate registration information, keep credentials confidential, and are responsible for all activity under your accounts. You must promptly notify us of any unauthorized use. Residents access the app through a device and a unique onboarding code rather than a personal password; family members access their relay through a private link, optionally protected by a password. You are responsible for your Authorized Users' and End Users' compliance with these Terms.

4. Customer responsibilities and consent (important)

You are solely responsible for lawfully enrolling residents and connecting family members. In particular, you represent and warrant that, for every resident and family member you add to the Service, you have:

  • obtained all consents and authorizations required by law and by your own policies — including, where applicable, consent to record and store voice recordings and to capture and process personal information — from the resident or their legal representative, and from each family member;
  • the authority to provide the resident profile facts and family contact details you enter; and
  • complied with all laws applicable to you, including audio-recording (one- and two-party consent) laws, healthcare and privacy laws, elder-care regulations, and consumer-protection and communications laws governing the email and SMS notifications the Service sends on your behalf.

You will not enroll a resident who has declined, and you will honor any resident's or family's request to pause, stop, or remove their participation. You are the controller of resident and family personal data; our role and obligations as your processor are set out in the Data Processing Addendum.

5. Pricing and billing

  • Pricing is agreed per community and stated in your order form or billing agreement (typically the secure payment link we email you). Fees are billed to the Customer — never to families. Family listening and reply access is included free with every resident seat.
  • Subscriptions are billed in advance through our third-party payment processor. If your census or needs change, the parties agree an updated fee, which replaces the prior one at the next billing period. Fees are exclusive of taxes, which you are responsible for.
  • Unless a written agreement states otherwise, the subscription is month-to-month, renews automatically, and may be canceled effective at the end of the then-current billing period. Except where required by law, fees already paid are non-refundable.
  • We may change pricing on at least 30 days' notice, effective at your next renewal. If you do not pay when due, we may suspend the Service after notice.

6. Acceptable use

You agree to use the Service only for its intended purpose and not to: (a) access content you are not authorized to see, or attempt to circumvent access controls; (b) upload unlawful, infringing, or harmful content, or content you lack the rights or consents to provide; (c) reverse engineer, copy, resell, or create derivative works from the Service except as permitted by law; (d) interfere with or disrupt the Service, or probe or test its security without authorization; (e) use the Service to send unsolicited or unlawful communications; or (f) use the Service to build a competing product. We may investigate and act on suspected violations, including removing content or suspending access.

7. Content, ownership, and licenses

As between the parties, residents and their families own their stories and messages, and you retain all rights in Customer Data. You grant us a worldwide, non-exclusive license to host, store, process, transcribe, summarize, transmit, and display Customer Data solely to provide, secure, support, and improve the Service and as permitted by the Data Processing Addendum. We own all rights in the Service, our software, and our trademarks. We do not sell Customer Data and do not use resident or family content to advertise.

8. AI-generated output

The Service uses automated and AI systems to select interview questions and to generate transcripts, summaries, highlights, and tags. These outputs can contain errors or omissions and are provided to support your staff's judgment, not to replace it. You are responsible for reviewing AI-generated output before relying on or sharing it.

9. Third-party services

The Service relies on third-party providers (for example speech-to-text, AI models, email and SMS delivery, hosting, and payment processing). Your use may be subject to those providers' terms, and we are not responsible for their acts or omissions. A current list of subprocessors is maintained under the Data Processing Addendum.

10. Confidentiality

Each party may receive the other's non-public information. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not limit our handling of Customer Data, which is governed by the Privacy Policy and Data Processing Addendum.

11. Not a medical or clinical service

Porchlight is a life-story, enrichment, and family-connection tool. It is not a medical device and does not provide clinical, diagnostic, or therapeutic services. It is designed to work alongside, and never to replace, the judgment of a community's care and life-enrichment staff. All decisions about a resident's care remain with you and your clinicians.

12. Disclaimer of warranties

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate.

13. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility; and (b) our total aggregate liability arising out of or relating to the Service and these Terms will not exceed the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim. These limits apply regardless of the theory of liability and form an essential basis of the bargain. Some jurisdictions do not allow certain limitations, which may not apply to you.

14. Indemnification

You will defend, indemnify, and hold harmless Porchlight and Levelbrook Consulting and our officers, employees, and agents from and against any third-party claims, damages, liabilities, and reasonable costs (including attorneys' fees) arising out of or related to: (a) your Customer Data; (b) your or your Authorized Users' use of the Service; (c) your failure to obtain any required consent or authorization from a resident, legal representative, or family member; or (d) your violation of these Terms or of any law. We will promptly notify you of the claim, give you control of the defense (with our reasonable cooperation), and not settle in a way that imposes obligations on us without our consent.

15. Term, suspension, and termination

These Terms apply while you have an account or use the Service. Either party may terminate for material breach not cured within 30 days of notice. We may suspend or terminate access immediately for non-payment, security risk, or unlawful use. On termination, your right to use the Service ends. For a period of 30 days after termination you may request export of Customer Data; after that we may delete it in the ordinary course, subject to the Data Processing Addendum and applicable law, and with particular care given to preserved resident stories. Sections that by their nature should survive (including 4, 7, and 12–18) survive termination.

16. Changes to the Service and these Terms

We may modify the Service and update these Terms as the product evolves. For material changes to these Terms we will provide reasonable notice (for example by email or in-app), and your continued use after the effective date constitutes acceptance. If you do not agree, you may stop using the Service before the change takes effect.

17. Governing law and disputes

These Terms are governed by the laws of the State of Washington, USA, without regard to conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in King County, Washington, and each party consents to that jurisdiction. The parties will first attempt to resolve any dispute informally by contacting the other in writing and negotiating in good faith for 30 days. Each party waives any right to a jury trial and to participate in a class or representative action to the extent permitted by law.

18. General

These Terms, together with the Privacy Policy and Data Processing Addendum, are the entire agreement between the parties on this subject and supersede prior agreements. If a provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure). Notices to you may be given by email or in-app; notices to us go to the address below.

19. Contact

Levelbrook Consulting (Porchlight) — levelbrookteam@gmail.com.