Porchlight for Communities
Terms of Service
Last updated June 16, 2026. These terms describe, in plain language, the basis on which communities and their users may use Porchlight (a product of Levelbrook Consulting). The complete, binding terms for a given community are set out in the written agreement signed with that community; where these summary terms and that agreement differ, the signed agreement governs.
The service
Porchlight is a web-based, AI-guided life-story interview and family-connection platform for assisted-living and senior-care communities. It comprises a resident interview app, a coordinator dashboard, and a family relay. It is offered as a subscription, billed per resident seat.
Accounts and eligibility
Community staff accounts are for authorized adult representatives of the community (such as an activity director or executive director). You are responsible for keeping account credentials confidential and for activity under your account. Residents access the app through a device and a unique onboarding code rather than a personal password. Family members access their relay through a private link, optionally protected by a password.
Pricing and billing
- The price is $100 per month including 20 resident seats, then $10 per additional resident per month, billed to the community — never to families.
- Family listening and reply access is included free with every resident seat.
- Subscriptions are billed through our payment processor. Seat counts can change as a community's census changes; charges adjust accordingly.
- Unless a written agreement states otherwise, the subscription is month-to-month and may be canceled in line with that agreement.
Acceptable use
You agree to use Porchlight only for its intended purpose — capturing and sharing residents' life stories with their families and supporting enrichment programming — and to obtain any consents your jurisdiction or your community's policies require before enrolling a resident or connecting a family member. You agree not to misuse the service, attempt to access content you are not authorized to see, or upload unlawful content.
Content and ownership
Residents and their families own their stories and messages. By using Porchlight, the community and its users grant us the limited rights needed to host, process, transcribe, summarize, and deliver that content to the authorized people within the platform. We do not sell resident or family content and do not use it to advertise.
Voluntary participation
Recording is voluntary for every resident. The community is responsible for honoring residents' and families' wishes about participation, connection, and the handling of their content.
Not a medical or clinical service
Porchlight is a life-story, enrichment, and family-connection tool. It is not a medical device and does not provide clinical, diagnostic, or therapeutic services. It is designed to work alongside, and never to replace, the judgment of a community's care and life-enrichment staff. Any decisions about a resident's care remain with the community and its clinicians.
Availability
We work to keep Porchlight available and reliable, but the service is provided on an “as is” and “as available” basis. We may perform maintenance, update features, and make reasonable changes to the service.
Limitation of liability
To the maximum extent permitted by law, Porchlight and Levelbrook Consulting are not liable for indirect, incidental, or consequential damages arising from use of the service. Our total liability is limited as set out in the signed agreement with the community.
Termination
A community may stop using Porchlight in line with its agreement. On termination, we will handle the preservation, export, or removal of resident and family content according to that agreement and the wishes of the community and families, with particular care given to preserved stories.
Changes to these terms
We may update these terms as the product evolves; material changes will be communicated to the communities we serve.
Contact
Questions about these terms can be sent to levelbrookteam@gmail.com.